I hate leaving bad feedback for people but this seller just does not have it together for knowledge, speed or customer service. Is a neutral warranted in this case? It's not eBay but Etsy but they still have the same type of feedback system.

Everything did turn out fine as I did eventually received the item and also got a shipping refund but it was just so drawn out and scatterbrained!


Oct 25 - bought item and paid through Paypal - included a question in the "note to seller" section

Nov 2 - received message from seller that they had "been away" and that my package was not on its way

Nov 9 - received package with postage due that I had to pay my mail carrier. Inside the package was a note that they were refunding my shipping costs since they were so late shipping and that they couldn't figure out how to refund through Paypal so they sent a personal check (dated the 4th, not the 2nd) Package had actually been mailed on the 5th (not the 2nd that the claimed it was already on its way). I had paid $3 postage, they mailed at letter rate $1.08 (which they should have shipped at package rate for $1.71)

Nov 10 - messaged seller that the item had arrived and looked great but also told about the additional postage I paid and also explained that even if they could not figure out the refund process through Paypal that they could still just send a separate payment for the refund (I requested this as gift or payment owed) and that I would shred the check and provide a photo for proof.

Nov 10 - seller replies that yes they can make a refund payment to me and that they will send it tomorrow

Nov 13 & 15 - sent messages to see if a Paypal refund was coming

Nov 15 - seller sent refund as a regular payment so fees came out

Nov 16 - I sent picture of shredded check and called it a day basically since I had gotten most of my shipping money back.

This seller said that they were still figuring things out even though they've been a member on the site for a year and a half and have already many a good number of sales.

I mean I'm happy that I actually received the item and got a shipping refund but I don't feel very *positive* that it took 10 days for the item to be mailed, that they didn't know the correct way to ship, the business with the personal check and the lack of attention paid to my original note or how to send money through Paypal.

What do you think? I know there are TON of worse situations out there but I just feel like this should probably be a neutral. I want to run it by you guys though before actually doing it.

If it was me, I'd be inclined to leave neutral. I would of course, contact them first and tell them your intentions and explain your reasoning.

After all, you got your item and wasn't out of pocket. Okay it was late, and the service was less than efficient, but the item was okay, the seller didn't abuse or ignore you and you didn't get scammed out of your cash.

If the seller offers you something (I'm not suggesting you ask, but if they do) by way of compensation (refund, other goods) then I think you could leave positive because they can't change what happened but they did try to compensate you for it.

My initial instinct was that they are a newbie, in which I might have left positive, if only because the transaction worked out in the end, and because they are still learning the process and bad feedback early on could hurt them when they are trying to establish themselves

But if they have been a member for over a year then you would think they have experience enough to cope with a transaction so neutral is probably fair

Hope that helps?

Jem

Does this person have like 1000 feedback ?

I guess maybe it depends on how many feedbacks this person already has. If they have sold a ton of things and got loads of feedback then they should know what they are doing and they are prolly deserving of a neutral. It does sound like they messed things up with your transaction, but at least they did try and make things right if they dont have that many sales then I would prolly say give a positive, and say you are pleased with the item but put something in the feedback about what happened

They have been a member since April 2010 and have 19 feedback. It says 100% positive but when you go to their feedback profile it says 18 positive, 1 neutral but I can't find the neutral as it doesn't show any feedback older than 1 year. So they are not someone who sells a lot but I guess in my thinking..... if a brand new driver sideswipes a vehicle they would probably get the same traffic ticket as someone who has been behind the wheel for a decade since they are expected to know the rules once they pull out of the driveway.

I did get my item and she did refund (mostly) my shipping and that she did communicate was nice but to take just over 3 weeks and 9 back and forth messages to fully resolve a very simple 1 item sale that was paid for right away is kind of ridiculous.

I wish there was a star system 'cause then I could give her like 3 stars instead of it just being neutral or positive.

<edit> I did leave a positive but I wrote out how the whole transaction went so it's kind of a negative positive I guess. Thanks for letting me talk it out!