How do you sell during a loss
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#1: How do you sell during a loss Author: banditpony, Location: o-hi-o PostPosted: 0
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So,
I accidentally forgot to add the cards to my blind bag auction. I said it would be included, and it just skipped my mind when I packed it since I didn't photograph it.

Honest error.

And the buyer received within 4 business days of sending money. and then waited 5 more days of telling me.

That's fine, and thats not a lot of time.

Here is my problem. I am going through one of the most horrific things in my life, as of two days ago, and it is a big loss. I am not a happy person at all. u___u ;;

I'd rather just give a full refund, partial refund and not have to deal with the transaction. But honestly, I don't care. She is probably going to give me less than positive anyway. I really wish the first two people who put a bid on the item won it instead, as I know they are good members of this community and could probably be patient with me. But I RAAAN to the post office to get those stupid cards sent out today. ):

Am I horrible for not caring about my sales? How do you deal with a transaction when you are at a loss?? Seriously. ;__; * * * How do people sell during a tragic time? because I don't know how to do it...

Last edited by banditpony on 0; edited 2 times in total
#2: Re: How do you sell during a loss Author: FantasticFirefly,  PostPosted: 0
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I'd take a break.

I always try and treat others the way I would like to be treated. (ebay/forums/as a buyer or seller). And while there are more important things in life then collectibles, I'd much rather have a seller be eager to correct an error then refund and be done with me because they have too much going on.


I lost a lot of my family recently, and almost lost more. I *know* exactly what you mean by saying you don't care. The shock can do that to you. Honestly, unless you really need the extra money right now stepping back and taking a break can do a world of good. I didn't do much until I was able to grieve properly and got into a better frame of mind. Sad I'm sorry for you loss.
#3: Re: How do you sell during a loss Author: banditpony, Location: o-hi-o PostPosted: 0
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I'm so sorry to hear that. u__u;
And I'd love to stop, but I am stuck in the middle of it as auctions end within 2 days (and i have bids so I cant just pull them). u__u; I suppose I have to wait until then, then take... a ... nice break... (sigh)... but my mind, its just ... crazy....

and now i think about it, i sent cards today, and i dont know if i even sent the right 3... ... i thought i checked, .... but i dont think i checked throughly since i was panicking and just sent them out... u__u; i just cant think. . . . and i was hoping the seller said a refund would be fine , but she's really looking forward to the cards as well . . . i will just look stupid if i missent that.

i really like making my buyers happy, thats why i try to ship same day when possible . . . but ...i just... am not here atm.

(and the one transaction i am with on the arena, is packaged, with postage , and my fiance is able to take it for me )
#4: Re: How do you sell during a loss Author: Ringlets, Location: Silverbells Manor UK...there's always room for more ponies!! PostPosted: 0
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Aww hun! Doing anything when you have had a loss can be difficult Sad Sad Pony
It really is best to take a break and grieve properly when your last few auctions are done. Until then though, try to keep it together as best you can - most buyers will be understanding if you explain the situation to them, and fix things if you happen to make a mistake Wink * sending huge hugs and loads of positive thoughts * Hug Hug Hug
#5: Re: How do you sell during a loss Author: banditpony, Location: o-hi-o PostPosted: 0
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crying.

i sent an item overseas. Oct21. it was sent priority small box flat rate. priority flat rate is quoted "6-10" business days to most countries. of course, that, not all mail is delivered that fast. it's only been 10 business days. I have given this page to the buyer before.

Here is the webpage for the shipping I chose : www.usps.com/ship/prio...tional.htm
"* For many major markets. Average number of days may vary based upon origin and destination."
(please note, they don't live in a country where i would consider the shipping to be fast.)

can someone please confirm, to this other person, that sometimes international mail takes a little bit longer. ... please ...

i don't want to deal with it. u__u; i'm just miserable , and i am just crying , because i do not know how to handle this... i can't think... i don't think i did anything wrong ... i don't think 10 days is long for international...

to the arena person. feel free to not post. i just can't handle this mentally. and i'm hoping someone else might confirm it's ok for you, because i think you are jumping the gun. and i do not know how to ease your worries right now, because i know i am too fuzzy headed because of what i am going though.

and how i am handling this , to the mods :
i gave buyer full refund. i asked if they could pay me again when , if , they get their items. I normally wouldn't do this, as i don't believe that this is a long enough time to wait for a package, as it's only at 10 days.
Sad I am in so much pain, i don't know how else to handle the stress...

): I don't ever want to come back to the arena... Depressed


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Also.
I want to be clear about the mistakes I have done with this transaction. I just want the mods to know my personal errors.
This is the first time I've made such big mistakes, in 10 years of selling online, and they have unfortunately happened with the same person. ): I am sure they have thought i am an awful seller.

3 issues occurred in this transaction.
1) One type of pony was misordered and I did not have this pony to send to the buyer. I tried to find a seller of this item , but the only one I had found had already sold their item. u__u; I tried to find it for him.

2) There were 2 pink pies (one earth, one uni) with Pie. In one person's mail I sent 3 pink earths instead of 2 pink earths and 1 pink uni. ...... SO! My buyer was shorted 1 pink earth pony. (I didn't know of this error until my second buyer said she received 3 pink earths!)

The solution to this problems was that my first buyer selected another pony to be sent to him. And then for the second pony error, the price was refunded. Because at that time, I thought I had personally misordered both ponies--- but it just happened to be 1 pony misordered... and 1 pony mispackaged.

glittery
This is all my fault. I tried to provide my buyer with the best solution. u__u; since no profit was made, I of course ate the $$$ of my mistake.

3) My buyer was very vocal about getting priority mail. I said this was no problem. I told him very early on I would be sending it "small box flat rate priority". He said ok to this earlier on. When it was sent, I learned, and he learned, that this flat rate size doesn't come with tracking. He was very upset about this. I didn't know about this, nor did I know he wanted priority for tracking. ):

So this isn't my fault. nor his. but he was very upset about this. and I feel like a lot of blame was put onto me , even though I said in early emails it would be sent this way. u___u; even before i ordered ~ i had no idea he needed / wanted tracking ~
#6: Re: How do you sell during a loss (new info. please help~) Author: Ringlets, Location: Silverbells Manor UK...there's always room for more ponies!! PostPosted: 0
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oh goodness! I'm sorry things have got worse Sad I'm sure that this is sounding much worse than the situation really is though , and I'm also sure that if you werent dealing with other stuff right now, then it would be easier to handle without stressing too much at this point Hug Hug Hug
Here's some assurance to start with : honestly , international mail rarely arrives in such a short time. It can take 4-5 weeks sometimes, regardless of whether its priority or not Scared As long as the paypal deadline isnt up then I would always encourage the buyer to wait 4 weeks for an international parcel, before I give a refund. ( show proof of postage to assure the buyer that you really did post when you said) The buyer is still protected by Paypal as 4 weeks is not that close to the 45 day deadline, and it also gives a good amount of time for the parcel to get there awake Of course I understand why your buyer is concerned , but really the amount of time the US postal service is taking to deliver the parcel is not your fault.
TBH I would have thought the same as both of you - that there would be tracking with all priority mail. It sucks that you both had an unpleasant surprise when the parcel was sent , and no tracking was given, but the only thing to do now is wait. Getting upset with each other isnt going to help, and ATM there is no need for too much concern as it has only been a short amount of time since the parcel was posted.
Making mistakes is something that everyone does, no matter how experienced a seller they are. It doesnt make you a bad seller. No-one is perfect Wink what is more important is how we handle the situation when things go wrong Hug You refunded you buyer already so they wont be out of any money if the parcel doesnt show up, but there is a good chance that it will show up soon. You also managed to sort out the mix up you had with the type of pony ordered. Yes it can be frustrating to the buyer when mistakes are made. I understand that, but we need to just work through this, and you are working with your buyer to make things right. Both of you need to stay calm with each other even though its not easy when you are both stressed out Hug
#7: Re: How do you sell during a loss (new info. please help~) Author: banditpony, Location: o-hi-o PostPosted: 0
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Hug
Thank you Ringlets, always, for all your wisdom you have given me (now, and in previous times).

I just feel so out of it, and I do not think I can reassure my buyer in a proper way, but I want them to know I trust that the items will arrive... but I since their concern is making me auto-panic (on top of my grieving), I don't think I have said the right things. u__u; and I am sorry to any problems I may have caused them.


Which is why I direct them to here, so hopefuly they can read something reassuring from others... who are not so upset .. in life.. (Aka, someone other than me).

I need to remember to breathe... and take a small break... thank you again.

(small edit: hey ringlets, i think i might go MIA.. i think since i gave a refund, i will trust my buyer will do the right thing when the items arrive.. (not a small order btw).. do you think , if they have any more concerns, if maybe they can pm you with anymore issues... i think i have covered the whole transaction here... that maybe... its ok to just... go away for now...)
#8: Re: How do you sell during a loss Author: SoSilver, Location: Milano, Italy PostPosted: 0
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Hi everyone.
The buyer was me.
Never asked for a refund but just if she could eventually do another order for me if the ponies never show up. I don't think i am "nagging" you.

I've asked for priority for the known situation. When priority flat rate was offered i've said yes because she told me it's the same thing. Later she told me that is not trackable and it could take longer.

Being always polite (i can handle the email to the mods, always says thank you about she was doing for us and found a solution when we found out that there was 2 ponies missing), obviously i didn't know anything about Bandit situation.

I repeat, never asked anything (as a refund), just wanted to keep her update as a seller and and to be updated myself as a buyer.

If the mods need to know more, please send me a PM.

Bandit of course i am sorry for your loss.
You will be refunded again as soon as your refund (now in process) will come through. I don't need this too.

Thank you.
#9: Re: How do you sell during a loss Author: banditpony, Location: o-hi-o PostPosted: 0
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Sigh. Yes. You did not ask for a refund. I am doing this for my own sake, because you are very worried about the transit. I am doing this because in the future, if I cannot be around, you will have your money. I want you to be 100% ok about this transaction, and not worry. You have asked what we will do in a situation if they don't arrive.... and this is all I can do atm. I just wanted to ease your worries. It's not the traditional way, but it's the best I could do.

The other thing is, and I'll say it again. You asked for priority. I said I'd give you priority flat rate small box. You said ok. It is still the same service. It still is PRIORITY. its the saaaaame service, it just doesn't have 1 feature (tracking). same same same. It's not downgraded to international letter. its still priority.

I said I feel nagged because I email asked what are we going to do if/when these ponies don't arrive. Sad I can't handle that. its WAAAY too early to even think that way. Maybe nag is a strong word, but, heh, I am sure I am sensitive right now.

I don't know what you "dont need" right now... i'm not sure it's even comparable. ): You don't need a money guarantee? You didn't have to say your name. Sad This was only for me, because i am so screwed up.

This is why I need mods, or other people to help me, handle proper polite replies to you.
#10: Re: How do you sell during a loss Author: Ringlets, Location: Silverbells Manor UK...there's always room for more ponies!! PostPosted: 0
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Thanks very much for posting SoSilver Hug banditpony is stressed and upset because of her real life situation which is why she is finding it difficult to deal with your transaction and is sensitive right now, but I think everything will be ok. I understand that you didnt ask her for a refund at this stage, I believe she gave you the refund anyway incase she isnt around for a while and anything did happen to go wrong. She doesnt want you to be out of ponies and money because of what happened with the shipping situation . We know that you'll re-send the money when the parcel shows up Smile

Banditpony - dont worry - if everything is sorted as regards transactions you are in, then of course take the time you need to deal with your situation Hug We are here if you need to talk, and you can come back whenever you are ready. SoSilver will send the money back to you when his parcel arrives, and we'll keep this thread updated awake when he said that he didnt need this either, I'm sure he didnt mean to upset you - its just an expression meaning that this situation isnt pleasant for either of you and it will be stressful to both of you until the parcel arrives safely Wink both you and SoSilver can PM me if you need to
#11: Re: How do you sell during a loss Author: BethyVic, Location: Edina, Minnesota PostPosted: 0
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I just wanted to say to banditpony that I am sorry you are grieving. Hopefully you have people you can talk to and can help you through this situation. Good luck with everything.
#12: Re: How do you sell during a loss Author: RockinPrettyBeats, Location: Denver, CO USA PostPosted: 0
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I thought flat rate boxes had tracking on them too? I never thought it mattered if it was flat rate or not?

Of course, I've never used flat rate for international so maybe I'm wrong.

Can someone confirm if flat rate really doesn't have tracking? I would like to know!
#13: Re: How do you sell during a loss Author: cookhuman, Location: Saint Louis, MO USA PostPosted: 0
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According to the USPS website, Priority Mail International Flat Rate should include tracking.

www.usps.com/ship/prio...l-flat.htm

Quote::
Priority Mail International Flat Rate™

Priority Mail International Flat Rate service lets you send the Large and Medium Flat Rate boxes up to 20 lbs, and the Flat Rate Envelopes and Small Flat Rate Priced Boxes, up to 4 lbs, to over 190 countries, all for a low Flat Rate.

Features
Delivery in 6 to 10 business days*
Reliable and affordable
Includes delivery status information with our Track & Confirm tool**
May qualify for Free Package Pickup™***
#14: Re: How do you sell during a loss Author: RockinPrettyBeats, Location: Denver, CO USA PostPosted: 0
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Yes, that's what I saw as well. I was thinking maybe something changed and the website wasn't updated.

But really, Bandit, you might have tracking somewhere. Maybe on the receipt or something? Did you ship it online or at the post office?
#15: Re: How do you sell during a loss Author: SoSilver, Location: Milano, Italy PostPosted: 0
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Hi.
As i've said the refund from Bandit that it's still pending will be sent back.

Never asked a refund or being aggressive, rude or nagging. Even if she started to be emotional in her emails since the beginning (before the sad news).
I just wanted to know if she could have been able to do another order, and i was not aware of her situation.

It's true that several days passed from my old email and the new ones (12 days, than 4).

And that shipment has a code that can tell only when the package has been shipped. That's it.

Please as i've said i don't want that this bad situation will became even nastier for the both of us.
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