Sebby6 wrote:

hathorcat wrote: NoDivision wrote: Sebby6 wrote: If you're worried you should contact the seller and see what they say before opening a claim. Not really fair to freeze the funds of someone who might be relying on that money, when you are the one who didn't ask for insurance. Well, I don't think Stormy is trying to claim that it's the seller's fault, but like she said,s he has to cover her bases. If it's getting close to 45 days then she should file a claim regardless. I mean we know the seller sent it, there is a tracking number. But if she doesn't file by 45 days and the item is lost then she loses all her money. I mean sure it's not fair for the seller to have their funds frozen, but it's also not fair for stormy to lose her money. She doesn't really have any choice but to file if it reaches the 45 day mark. I mean yes, definitely contact the seller, but it's not like you're doing something wrong if you file a claim - you're doing what you have to do. I dont know if this is what Sebby was trying to say or not so my apologies if I misunderstood....but surely if you purchase an item via a site like ebay and are not willing to pay for insurance or some kind of more expensive registered postage service....you are taking a bit of a calculated risk? Why does the loss of money have to be the sellers? The seller ends up loosing the pony and the money they have been paid for it - the buyer looses nothing because ebay automatically sides with them. Surely there should be a little room to negotiate a part refund rather than a straight out claim. I used to get a bit upset when sellers insisted on insurance via ebay because it makes shipping so expensive - but now I know why. The fact people are so ready to file because something they purchased is missing [understandably its upsetting and annoying] and when the fault is no ones but the postal system, is definitely the reason I am going to insist on insurance for all sales I make on ebay now...its not worth the risk. I stand by what I said. Like you said - the seller has done nothing wrong, and if you claim and win she's out the pony, the money and the postage. The decent thing to do when no insurance was purchased is to split the loss or wait until she can claim with her postal system and then refund you so no one loses out. If you had reason to think she hadn't shipped it at all, then it would be a different matter. I feel for Ebay sellers. I really do.

you know sebby so do i but when i am a great buyer (considering how many crappy ones are out there) i am entitled to claim if the item does not arrive. i do not just open a claim willy nilly and at this point i am trying to sort it out with the seller first.
yes buyers are having a bad time with ebay and all its rules lately but for all the crappy buyers out there do not forget there are great ones too who are entitled to use the facilities available to them the ensure THEY are not out of pocket either.

What's your Ebay ID?