Hello,
I have some questions and am worried how to go about this. :S

How many, if any, collectors ask for a bit of a refund if the pony they got has faded hair and you didn't know/the trader didn't mention in the description?

I'm not sure if the trader knew the ponies that were in her collection had faded hair or not. I didn't know exactly how these ponies hair were to look originaly myself(even with reseaching and coming up with a handful of infos). Otherwise they are minty-fresh and I am very happy to have these two and the seller is reputable and I would definitely trade with them again. I feel though that I had offered/paid just a bit too much for them with faded hair. I'd be happy if I could get maybe $5-$10 back at the most.

Please, any help/opinions are much apreciated and welcome.

I personally assume they have faded hair unless its mentioned that its not faded or a picture is provided. That said, I wouldnt ask for a refund...but thats just me;)

If you are unsatisfied with them and fell you overpaid, you can always email the seller and see if they have a compromise:)

If they said that the pony was mint, then I might complain. I personally list all flaws in my ponies and expect the same, however I do find that many G3 collectors have no idea that a pony with white hair might not be white to begin with. I even had one (and mind you, this girl is reputable seller, she really didn't know) tell me it was a varient. i'd at least give them a heads up that you aren't quite happy so that even if they won't fix it, then they will know in the future.

If that is the only thing wrong with them, you could (I'm assuming it's the baby pink color) try repinking the hair. There are tutorials on it in the customization and restoration section, and many of the methods work very well, I've been told.

~Moondust

I don't think I'd ask for a refund. I think I'd send a note saying I was disappointed the hair was faded but when I was first collecting I didn't know about faded hair either. But from now on I'll be sure to ask first and get pictures before making a deal because $xx was too much to pay for this particular pony with faded hair, part of what drives the price up is unfaded hair. Keep the tone friendly and rack it up to lesson learned, if the seller then offers a partial refund then you can accept.

I think this complaint is about me. The ponies in question are Sweet Clovers - and to be honest, I've never seen a Sweet Clover with pink hair. It was apparent in the pictures that the hair is white and the ponies weren't decribed as "mint". I already paid the shipping for the ponies, which was nearly 20% of the amount she paid for them.

Here's the pic:

Hmm, well if this post is about the two Sweet Clovers, then I think it's safe to say that the faded hair is very apparent in the photos. I remember seeing these when they were up for sale since I was interested in them myself

I think the best thing to do when buying or trading is to make sure you ask all the questions that are important to you before making a deal. If faded hair is something you would be unhappy about, then definitely make sure you ask about it first from now on. I think faded hair is one of those "flaws" that many people don't really consider a flaw since it's so common. It's very hard to find ponies with that light pink hair color that hasn't faded.

Wow! Are those the same pony? Pretty, but you can SEE the difference!

That picture is very clear. If it was indeed for those 2 ponies and she sent you that picture and you agreed on the price, then I think everything was fair and a partial refund should not be concidered....especially if the seller paid for shipping (which normally isnt the case).

Now, if you are determined to have pink hair (Im not sure myself if shes supposed to have pink hair or not), you can repink it easily. There are many guides floating around and it isnt very hard to do;)

SapphireMorningGlory wrote:

Wow! Are those the same pony? Pretty, but you can SEE the difference!

The body color of both ponies is like it's supposed to be; the dark one is the UK version and the pale one is the German version. and this is the exact picture I was selling them with .

I had stated in private to her that she was under no obligation to refund me anything (nor did I expect any) for the faded hair. I came here to ask for help seeing as I felt a little disappointed, tried my best at putting a messege together and sent it. Though it appears I have messed that up and disappointed/offended her. One of which I said repeatedly is I am very pleased with these two ponies, happy to have them, just a bit sad about the hair. (this probably makes no sence)

I had been doing research on these girls, hard to find any, thus why I came here to scan the Galleries and ask about them. I hoped more people would post pics of their SCs, but that never came after the first initial replies. There was one descriptive reply that helped, im thankful.

I can't stop looking at them, they are so beautiful. I'm not a n00b collector but I am not a nirvana/rare/varient/hardcore/<insert other>(?) type a collector either, hehe. There are no flaws on their body, eyes, symbols and the hair is silky and looks uncut. Nothing wrong with the accessories either and all is accounted for according to the collector sites. Is there something missing (accessory wise) in the picture that maybe the sites don't list? =/

Vertti did post in the description that this set was M-NM condition, that all their accessories were there. May I ask then what was it about these Sweet Clovers that made you label them M-NM?

I am a bit disappointed that I offered so much when I found out about the hair, it was too late to go back and discuss as I had paid by that time. I do understand this was my mistake for not asking her and questioning more about the Clovers. Though she says she didn't know about the hair, so now I think asking wouldn't have helped me much in this case, heh, even with the very little infos that were provided. Yes a lesson learned, doesn't make me feel much better about myself, eh. I messed up again.

I thought about the repinking and wondered if it was absolutely neccessary to do so, with these two being somewhat rare. And repinking may cause more harm than good seeing as I never done this yet. ^^' I don't want to devalue them either, if this is possible with recoloring. I may leave them as I had recieved them from Vertti.

I wasn't offed any shipping charge as she included it in my offer, I never asked for it to be included. Actually I was waiting for a shipping total to be tacked on, hehe.

I didn't have 'complaint' in my mind when I wrote this thread, it was more as inquiring for thoughts and actions on how others think and what others would do in this situation.




Edit to add on 1-6-08
Below is a messege I type up as a PM to BM after seeing updates to this transaction just a few weeks ago. Not sure why I wasn't notified of all this to stand by my side of the story, so here it is.

Something I found while searching on myself...

I was going through my posts to look up some old information that I had questioned on sometime back, and then was shocked to find a post about me that I was not notified of. Not a chance to even defend myself.

A rant/need to unload thoughts/feelings? I suppose, bear with me if you have time. If you can't, I understand. No need to reply back but If you wish to, it's more than welcome. I need to get this out, i'll know at the least it was looked at.

It's all water under the bridge and over a year ago as it appears on the date stamps. Still it affects me whether I post for answers to questions presently in the community... to personally irl. Heh, I was wondering why I wasn't getting many answers for my posts asking for help and information over the months since this happened. Seeing from the responses on those two posts, now I see. I don't post often as you can see by my time of joining and my post count, as I come on the board just to briefly check on any new pony news or any questions I may have and maybe, if I have time, a few comments on catchy topics. I really wished I had seen this as I had believed this was done and over with.

It's reguarding the transaction I had with Vertti a year back. Heh, I guess now feel like how she did when she saw my FB I left for her here. Shocked and upset.

I wish I knew about the bump of that post and Vertti's thread about my not-so-stellar FB I left for her. I wasn't PM'd/notified by anyone on it nor was I expecting such hurtfull responses. I have seen her thread now though and it really pains me, as it surely must have pained Vertti.

When I got those Sweet Clovers, I didn't know that their hair was faded becuse it was never stated in the description. I found out that this wasn't their factory appearence AFTER(not before) I had purchased and had them in hand, finding a MIB picture someone had on their site. No one pm'd me asking my side of things.

I seen alot of support topics come and go on discussions of whether is it the responsibility of the seller or the buyer where the fault, blame and make up for a mis-described item should fall. And I have seen debates sway from one side to the other.

She is a nirvana collector, so I am not that ill knowledged on how informed and educated one must try to be when collection such rare and expensive poines. You don't want to just blow tons of money on not legit items haphazerdly. I openly admitted that I didn't do my research on this set after I got them and inquired about their hair(I honestly thought this was how they looked from the factory). Though she never openly said that she was at fault for not doing her research, as well. Especially coming from a rare/nirvana collector, I found it hard to believe that she just did not know.

In the shipping conversation I had asked for a bubble envelope, yes, this wasn't the compaint I was making. AND had also requested that there be ALOT of padding for the items. I don't know why she says I hadn't, I was really concerned for their arrival as stated in my pm to her. I don't think that just a piece of tissue paper and a sandwhich baggie was efficient padding for a package going halfway around the world. Nor I don't think anyone else in my possition upon recieving this package would think otherwise. By the grace of God, I am greatful that those little items didn't fall thru that good sized hole in that envelope as nothing was secure. Surely whatever made that hole could have gone thru a pony but it's the senders responsibility to see to it those items are padded well to the best of thier ability. I wasn't asking for perfection as logic alone should have been enough for rather rare items.

Yes, she offered to refund me only for returning the ponies. By that time, I had followed the advice given to look inside the pony to check the roots of the hair. Thus I had already removed thier heads. I am not sure if Vertti would have taken them back then...

I tried to be as truthful as I possible could and thought LONG and HARD about leaving my FB to her after seeing the board was against me possibly because she is well known and I am not. I fought with myself for months with how this transaction went at the end, seeing that no one was possibly reading my posts and nor caring about my side at all. There were members and family and friends encouraging me to make a FB anyway... Even seeing on here, posts telling other members to have the courage to come forth and leave the honest feedback, no matter what.

Months went by, I never left a feedback. I felt bad for having the feeling of leaving one but also for -not- leaving one. My dealing with Vertti was all fine up to the point of my recieving them, I had openly expressed that. After reading stories of others getting encouragement to make the post, I decided to do so.

I knew there might be a conflict of comparison once I would leave the FB. Because no one hates to be wrong and feel attacked/offended. It's hard on the buying end to point fingers knowing it might get broken, heh. So I wrote the FB and hit the button to post it. Waited for it to pop up saying it was sent. Nothing. No messege came up confirming. I went to the FB section and looked immediately under her name. Nothing.

I thought 'maybe the Mods screen the FB that are left with less than 5 stars?'. Kept refreshing for thirty more minutes. Nothing. By this time I was exhausted and went to bed. For sometime I would check her FB and my pms AND the post. Nothing said. I then thought 'well, the mods 86'd it, had no ground to stand on.' and left it at that without a second thought. I apologize as I don't recall when the FB I made was sent.

Today I see it wasn't over looked, it somehow made it up on the FB board.

The comments from outside members(persons not in this transaction) was very hurtfull to see and unwarrented. It took alot to step forward and be as honest and to the point as I could. None posting on a view as if they are in my shoes, knowing full well almost everyone has been. I can understand, I been on both sides.

I know I don't have many dealings on the Arena to prove my worth of words. What little I do have, have all been possitive, honest FB from those I have delt with. Some even touching to me because it was never expected.

If you read this far, thank you from my heart. As this bothered Vertti greatly I see, I too. Let it be known that I had not purposefully ignored this matter, I thought it was dropped and forgotten. I know that this is all water under the bridge so to say, I needed to let my side be known, too, without opening old wounds. I apologize, Vertti, it wasn't easy for me either.

I feel that now with all this that my being a member here has been jaded as being a bad person. Not to deal with, which cripples my chances at getting any help when needed.


Thank you again for listening.
Sincerely,
Nibbles666


End messege and edit.

Nibbles, I don't think that Vertti is offended - you posted about a situation, and she responded with more details.

The fact that you saw the picture of the ponies before purchasing them makes a difference in whether or not you are entitled to any money back. As a seller, Vertti is expected to describe the ponies for sale and answer any questions you have. As a buyer, you are expected to ask questions about condition before you agree to buy, to research the pony if necessary, and to make an offer that you are comfortable with. It is always a good idea to post questions in the Corral, and I have to say that I have always had a helpful response to my posts. If you weren't sure about Sweet Clover's hair being white or pink, the best thing to do is to post to find out.

By paying for a pony, you are accepting it as it was described/pictured (with the obvious exception of ponies that are not as described, or that are pictured in such a way to hide flaws). The white hair was clear in pictures, and I don't think that Vertti should return any money.

Also, just to add to the information about Sweet Clover: All the accessories are in the picture. Also, it is extremely common to find both versions of Sweet Clover with totally white hair (just as it is fairly uncommon to find Sweet Clover with pink hair). My Sweet Clover has white hair, and when searching I was unable to find a Sweet Clover with pink hair.

Nicole

I have never seen Sweet Clover with pink hair. Even MOC SCs, which I have seen, have faded hair.
I think you should ask questions before you paid the ponies, because pic shows really clearly that SCs have white hair.
If ponies have no other flaws, I´d say that them are NM condition.

Im bumping this up in light of a recent topic started for comparrison sake.

To be perfectly honest i think you are off your trolley.

The pics clearly show white hair. Even some MIB have white hair, i've never ever seen her with pink.

To come on and ask for a refund after seeing perfect pictures and paying is pathetic. vertti is an amazing seller and i think you are way out of line for suggesting she lied to you!

and this...

Quote::

I can't stop looking at them, they are so beautiful. I'm not a n00b collector but I am not a nirvana/rare/varient/hardcore/<insert other>(?) type a collector either, hehe. There are no flaws on their body, eyes, symbols and the hair is silky and looks uncut. Nothing wrong with the accessories either and all is accounted for according to the collector sites. Is there something missing (accessory wise) in the picture that maybe the sites don't list? =/ Vertti did post in the description that this set was M-NM condition, that all their accessories were there. May I ask then what was it about these Sweet Clovers that made you label them M-NM?

You say they are beautiful, flawless bodys, all accessories, and then ask Vertti why she labelled them M-NM? Jesus woman, what is she gonna do, call them bait. You admitted yourself you cannot stop looking at them!

You are clearly not of this Earth. I am sorry if i have come across harsh but i cannot understand your motives on this one.

As you saw clearly in the photos what color thier hair is, I don't think a refund is in order. We have all had cases of buyer's remorse, but you just have to move on and be more careful/picky about future buys. Really, I don't think this was a bad buy, apparently this pony is very prone to faded hair.