Hello all, need some advise here but before I start, happy new year!!!

Alrighty, here's what happened. A MOC pony arrived with a broken plastic bubble in 2 places. They are big enough to "rescue" the pony, thought I haven't decided what to do just yet.

She was sent in a flat rate box with 2-3 pieces of scrunched newspapers as protection, unfortunately wasn't much.

I have contacted the seller and he/she seems okay (not confirmed though) in giving a partial refund. Just wondering, what is a fair refund amount/percentage? I paid $65 for her.

Thanks!

EDIT: It's Seaflower

Hm, the refund amount depends on what the worth of the pony is loose, I would think. What pony is it?

Hi NoDivision, it's Seaflower.

Love her seashell and flower symbols!

Still... newsprint should never be used to wrap something! The ink will run and stain things. If you want to PM me the seller ID for inappropriate packaging let me know. But do send them a note letting them know that newsprint is NOT okay for collectibles!

I think that the pony loose is about a third of the value of MOC . The search function is not working for me at the moment (see explaination below) but you can run a price check in the Corral and see what the value of a loose mint Seaflower actually is. Then you have to consider the card etc, so it will be worth a bit more than just the loose mint pony (asking about the value of her loose , mint with card etc might be best- there are lots of members here who are up to date with values ) . The seller did not package her very securely IMO, and newpaper directly next to the pony can stain and damage it I'm glad to hear that the seller is willing to work things out with you though

BTW Sorry for the delay in answering you - I am having problems with the Arena at the moment and it is not registering all of my posts,letting me make new threads , or use the search function.. plus i keep getting database errors. I know this is a problem for other members too and we are working to fix it ASAP.

I think a lot of sellers have the mindset that if its in a box, then it wont get damaged. This isn't true. Boxes get thrown around, crushed, ect. I sometimes use newspaper, but always cover the item in bags, bubble wrap, ect and pack it very tightly do that it doesn't have a lot of room to bounce around.

It's up to you. If it were me, I'd probably return it as it was the sellers fault for not adiquately packing it. If the seller refuses to refund, open a SNAD case.

I think a lot of sellers have the mindset that if its in a box, then it wont get damaged. This isn't true. Boxes get thrown around, crushed, ect. I sometimes use newspaper, but always cover the item in bags, bubble wrap, ect and pack it very tightly do that it doesn't have a lot of room to bounce around.

It's up to you. If it were me, I'd probably return it as it was the sellers fault for not adiquately packing it. If the seller refuses to refund, open a SNAD case.

I think a lot of sellers have the mindset that if its in a box, then it wont get damaged. This isn't true. Boxes get thrown around, crushed, ect. I sometimes use newspaper, but always cover the item in bags, bubble wrap, ect and pack it very tightly do that it doesn't have a lot of room to bounce around.

It's up to you. If it were me, I'd probably return it as it was the sellers fault for not adiquately packing it. If the seller refuses to refund, open a SNAD case.

Thank you all for the advices!! The seller offered $20 or send her back for a full refund. I accepted the partial refund because returning (international mail) her is going to cost me quite a bit. Then I will be out of money and pony

Squirmy, told the seller about the newspapers. Hope he would avoid using them in the future. It quite scary, thinking about the card getting stained.

ClosetA, that's so true! The box got crushed on one side which I think could have broken the bubble.

lovesbabysquirmy wrote:

Still... newsprint should never be used to wrap something! The ink will run and stain things. If you want to PM me the seller ID for inappropriate packaging let me know. But do send them a note letting them know that newsprint is NOT okay for collectibles!

Newsprint is fine as long as you wrap the items in something to protect them from ink transfer. I wrap small items in white tissue paper and larger items i just put in a plastic shopping bag.

pineapple wrote:

lovesbabysquirmy wrote: Still... newsprint should never be used to wrap something! The ink will run and stain things. If you want to PM me the seller ID for inappropriate packaging let me know. But do send them a note letting them know that newsprint is NOT okay for collectibles! Newsprint is fine as long as you wrap the items in something to protect them from ink transfer. I wrap small items in white tissue paper and larger items i just put in a plastic shopping bag.

Explain to me how you protect the package and its contents from getting wet if the parcel encounters water. Does the newsprint magically remain dry? No ; it bleeds all over everything and turns into a pulpy mess. Newsprint is a HUGE no-no in MLP packaging - maybe you can scrub the ink off dishes and such, but it's a risk I wouldn't want taken with my pony.